Amazon Automates Reimbursement for Lost Inventory, Updates Claim Eligibility Timelines
Proactive Reimbursements to Ease Sellers' Processes, New Claim Deadlines Announced
Amazon has announced significant changes to its Fulfilment by Amazon (FBA) reimbursement processes, aimed at automating reimbursements and clarifying the timelines for manual claims. The update, published on Seller Central UK, is expected to streamline operations for sellers using FBA by reducing the need for manual claims.
Proactive Reimbursements for Lost Items Starting January 2025
Beginning January 15, 2025, Amazon will proactively reimburse sellers for FBA items that are lost in its fulfilment centres. Under this new system, sellers will receive reimbursement as soon as the fulfilment centre reports a lost item. This automated process will help reduce sellers' time and effort tracking and manually filing reimbursement claims for lost inventory.
Proactive reimbursement applies to most warehouse-related claims, including items lost or damaged within the fulfilment centre and customer returns. Sellers can track these reimbursements in the Reimbursements report available on Seller Central. However, Amazon advises that manual claims are still necessary for any inventory that is not automatically reimbursed.
Also Read: Amazon Announces Reduced Shipping Rates for US-to-UK FBA Shipments
Updates to Manual Claim Eligibility Windows
Effective January 9, 2025, Amazon will update its eligibility window for manual reimbursement claims. Sellers must submit manual claims within specified timelines depending on the nature of the incident:
Fulfilment Centre Lost or Damaged Claims: Must be submitted within 60 days from when the item was reported lost or damaged.
Customer Returns Claims: Can be filed between 45-105 days after the customer's refund or replacement date. This time frame allows customers sufficient time to return the product for processing.
Removal Claims for Items Lost in Transit: Claims can be submitted 15-75 days after the shipment creation date. Sellers must wait at least 15 days to ensure the shipment can be delivered.
Other Removal Claims: Must be filed within 60 days after the shipment is returned.
These updates aim to provide clarity and ensure timely submissions for claims, helping sellers stay organized and avoid missing deadlines.
Key Benefits for Sellers
The automation of reimbursement processes and the clarity of the updated eligibility windows bring several advantages for Amazon sellers:
Reduced Administrative Burden: By automating reimbursements for lost items, Amazon helps sellers avoid the lengthy task of manually investigating and filing claims.
Clear Timeline for Filing Claims: The updated timelines provide sellers with clear guidance to ensure claims are submitted within the designated periods.
However, sellers must remain vigilant and ensure that claims falling outside of the automated processes are submitted promptly.
Next Steps for Sellers
Amazon advises sellers to review their processes in light of these upcoming changes. The eligibility window updates will take effect on January 9, 2025, giving sellers time to adjust to the new guidelines.
To stay informed on all updates, sellers are encouraged to review the FBA lost and damaged inventory reimbursement policy and refer to the changes on the Changes to programme policies page on Seller Central UK.
In conclusion, The upcoming changes to the FBA reimbursement process will offer more automation and simplified workflows for Amazon sellers, making it easier to manage lost and damaged inventory claims. With clearer timelines for manual submissions, sellers can look forward to a more streamlined experience. Sellers are urged to familiarize themselves with these changes and adjust their processes before the policies take effect early next year.
Also Read: Update on Amazon FBA Barcode Requirements
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By ChannelMAX Staff Writer
Oct-2024#10
Amazon has announced significant changes to its Fulfilment by Amazon (FBA) reimbursement processes, aimed at automating reimbursements and clarifying the timelines for manual claims. The update, published on Seller Central UK, is expected to streamline operations for sellers using FBA by reducing the need for manual claims.
Proactive Reimbursements for Lost Items Starting January 2025
Beginning January 15, 2025, Amazon will proactively reimburse sellers for FBA items that are lost in its fulfilment centres. Under this new system, sellers will receive reimbursement as soon as the fulfilment centre reports a lost item. This automated process will help reduce sellers' time and effort tracking and manually filing reimbursement claims for lost inventory.
Proactive reimbursement applies to most warehouse-related claims, including items lost or damaged within the fulfilment centre and customer returns. Sellers can track these reimbursements in the Reimbursements report available on Seller Central. However, Amazon advises that manual claims are still necessary for any inventory that is not automatically reimbursed.
Also Read: Amazon Announces Reduced Shipping Rates for US-to-UK FBA Shipments
Updates to Manual Claim Eligibility Windows
Effective January 9, 2025, Amazon will update its eligibility window for manual reimbursement claims. Sellers must submit manual claims within specified timelines depending on the nature of the incident:
Fulfilment Centre Lost or Damaged Claims: Must be submitted within 60 days from when the item was reported lost or damaged.
Customer Returns Claims: Can be filed between 45-105 days after the customer's refund or replacement date. This time frame allows customers sufficient time to return the product for processing.
Removal Claims for Items Lost in Transit: Claims can be submitted 15-75 days after the shipment creation date. Sellers must wait at least 15 days to ensure the shipment can be delivered.
Other Removal Claims: Must be filed within 60 days after the shipment is returned.
These updates aim to provide clarity and ensure timely submissions for claims, helping sellers stay organized and avoid missing deadlines.
Key Benefits for Sellers
The automation of reimbursement processes and the clarity of the updated eligibility windows bring several advantages for Amazon sellers:
Reduced Administrative Burden: By automating reimbursements for lost items, Amazon helps sellers avoid the lengthy task of manually investigating and filing claims.
Clear Timeline for Filing Claims: The updated timelines provide sellers with clear guidance to ensure claims are submitted within the designated periods.
However, sellers must remain vigilant and ensure that claims falling outside of the automated processes are submitted promptly.
Next Steps for Sellers
Amazon advises sellers to review their processes in light of these upcoming changes. The eligibility window updates will take effect on January 9, 2025, giving sellers time to adjust to the new guidelines.
To stay informed on all updates, sellers are encouraged to review the FBA lost and damaged inventory reimbursement policy and refer to the changes on the Changes to programme policies page on Seller Central UK.
In conclusion, The upcoming changes to the FBA reimbursement process will offer more automation and simplified workflows for Amazon sellers, making it easier to manage lost and damaged inventory claims. With clearer timelines for manual submissions, sellers can look forward to a more streamlined experience. Sellers are urged to familiarize themselves with these changes and adjust their processes before the policies take effect early next year.
Also Read: Update on Amazon FBA Barcode Requirements
Follow us on Facebook, X and LinkedIn to get the latest news and updates related to online selling.
Disclaimer:
Amazon is the registered trademark of the e-commerce brand.
About ChannelMAX.NET :
Established in 2005, ChannnelMAX has been integrated with Amazon technology since 2007, helping thousands of third-party sellers on various eCommerce platforms. Some of the eCommerce platforms, aka marketplaces, supported by ChannelMAX.NET, are Amazon, Walmart, eBay, and Shopify. Some of ChannelMAX key offerings include ChannelMAX Repricer, a pricing management tool, 2ndly, ChannelMAX FBA RefundMAX, an offering for managing Amazon FBA Refunds Reimbursement management for lost or damaged or misplaced inventory for which Amazon is responsible and for which seller deserves appropriate credit reimburse from Amazon, additionally ChannelMAX Remote (aka Virtual) Full-Time eCommerce Assistant to help 3P sellers run their day to day business. Check ChannelMAX at Amazon Selling Partner Appstore, an application with a 5 star rating.
Amazon is the registered trademark of the e-commerce brand.
About ChannelMAX.NET :