Managing a marketplace seller account involves numerous tasks, from setting up your account to handling day-to-day operations and ensuring compliance with all relevant marketplace policies. Effective account management is essential for maintaining a healthy account, maximizing sales, and providing an excellent customer experience.
A. Seller Central Account Setup and Configuration
We will assist you with the complete setup and configuration of your Seller accounts on Amazon, Walmart, ebay, Etsy etc and ensure that all necessary information is accurate and compliant.
B. Account Health Monitoring
Our team of experts will proactively monitor account health by tracking key performance indicators such as order defect rate, cancellation rate, late shipment rate, and customer feedback to prevent any selling restrictions or account suspensions.
C. Regulatory and Compliance Document Uploads (MSDS/Hazmat)
We will manage the upload of all necessary regulatory and compliance documents to the marketplace, ensuring all products in the catalog meet all required safety and legal standards. This is especially crucial for hazardous materials (hazmat) and products requiring material safety data sheets (MSDS).
D. Chargeback Claims
In the event of a customer chargeback, we will handle the entire process. We will gather and submit all necessary evidence to demonstrate the validity of the transaction and work diligently to recover the disputed funds.
E. VOTC Monitoring
We will actively monitor your performance against each marketplace's Compliance metrics to ensure you meet their standards and avoid penalties. We will be involved in collecting and analyzing customer feedback from various sources to understand their needs, preferences, and experiences. This will help you improve your products, services, and overall customer satisfaction.
We offer a comprehensive suite of Catalog Management services designed to ensure that your ecommerce listings are perfectly organized, fully optimized, and primed for success.
We manage your product catalog across multiple marketplaces, ensuring consistency and accuracy of product information. We optimize your product listings for each marketplace, tailoring titles, descriptions, images, and keywords to resonate with the target audience on that platform. We develop a dynamic pricing strategy that takes into account the competitive landscape and pricing structures on each platform. With ongoing catalog maintenance, we ensure your listings stay clean, accurate, and in compliance with marketplace's guidelines, reducing the risk of penalties or suspensions.
Here’s how we help you maintain a high-quality catalog:
2A. Product Listing Creation, Maintenance & Optimization
Creating accurate, high-quality product listings is the first step in building a successful online presence. Our team ensures your listings are compelling, informative, and optimized for both search engines and customer engagement.
With well-crafted and optimized listings, your products are more likely to show up in search results and convert visitors into buyers.
A. Product Data Entry
We handle the creation of your product listings, ensuring all the relevant product information (title, description, images, pricing, and SKU) is accurately entered and compliant with relevant marketplace standards.
B. Product Title Optimization
We optimize your product titles by including high-converting, relevant keywords while maintaining readability and compliance with marketplace's character limits. We use targeted keywords, relevant product attributes, and proper formatting.
C. Bullet Points & Descriptions
Our team writes informative bullet points and descriptions that highlight the key features and benefits of your product. We ensure these are compelling, keyword-rich, and customer-focused.
D. Product Data Entry
We handle the creation of your product listings, ensuring all the relevant product information (title, description, images, pricing, and SKU) is accurately entered and compliant with relevant marketplace standards.
E. High-Quality Images
We ensure your product images are high-resolution, meet specific marketplace's guidelines, and showcase your products in the best possible light to attract customers.
F. Product Identifiers
We help you assign proper Product IDs (UPC, EAN, ISBN, GTIN) to your products and ensure that the listings are compliant.
G. Policy Adherence
Our team ensures that your new listings adhere to rules for prohibited content, product claims, and intellectual property.
H. Price Optimization
We help set competitive prices based on market research, competitor analysis, and your profit margin goals. We also review potential fulfillment fees, including different marketplace specific fees to ensure pricing is profitable.
I. Shipping Configuration
We ensure your shipping settings are correctly configured using marketplace specific shipping templates. We handle product weights, dimensions, and shipping methods to meet marketplace requirements.
J. Category Research & Mapping
We carefully research relevant marketplace’s categories to ensure your products are listed in the correct categories for optimal visibility. Correctly categorizing your products is essential for visibility to selling online. Misclassified products can result in poor discoverability, product misrepresentation, incorrect referral fee or removal from the marketplace. We ensure that your products are classified under the correct categories and product types.
K. Product Type & Variations
We ensure that products with different variations (size, color, model, etc.) are properly grouped under the correct parent listings, improving customer experience and search relevance.
2B. Bulk Catalog Management
For sellers with hundreds or even thousands of SKUs, managing the catalog can be a time-consuming and complex process. Our bulk catalog management services are designed to handle large-scale product inventories with ease. Our bulk catalog management service helps streamline your operations, reducing the time and effort involved in managing a large product catalog.
A. Bulk Product Upload
We use marketplace's bulk upload tools (like flat files and inventory files) to efficiently upload and update multiple listings at once, saving you time and reducing manual errors.
B. Inventory Synchronization
We ensure your inventory is synchronized across all channels, preventing stockouts or overselling, and ensuring that your listings are up to date with accurate stock levels.
C. Data Management
We manage large sets of product data, ensuring that each product is properly described, priced, and listed according to the marketplace standards.
2C. Catalog Clean-Up & Maintenance
A clean, up-to-date catalog is vital for providing a great customer experience. We provide ongoing catalog maintenance to ensure your listings stay accurate and compliant. With ongoing catalog maintenance, we ensure your listings stay clean, accurate, and in compliance with marketplace's guidelines, reducing the risk of penalties or suspensions.
A. Listing Error Resolution
We identify and fix common catalog issues like incomplete information, incorrect pricing, or broken images to ensure all your listings are functional and compliant with each marketplace guidelines.
B. Out-of-Stock & Expired Product Removal
We regularly monitor your catalog to remove out-of-stock items, expired products, or those that no longer comply with marketplace's policies, preventing negative customer feedback and performance issues.
C. Data Validation & Accuracy Checks
We perform routine audits to validate your catalog data and make sure all product details are accurate and up to date.
Effective inventory management is the lifeblood of any successful ecommerce business. Too much stock ties up valuable capital and risks storage fees, while too little stock leads to lost sales and frustrated customers. ChannelMAX offers comprehensive inventory management services designed to optimize your stock levels, minimize costs, and maximize your profitability on the ecommerce marketplace. Our comprehensive inventory management services are designed to help ecommerce sellers stay on top of their stock levels, streamline logistics, and improve sales efficiency. We integrate your inventory management system across all sales channels, ensuring accurate stock levels and preventing overselling. We optimize your fulfillment process to ensure timely and cost-effective delivery of orders, regardless of the sales channel. Here’s how we support you with effective inventory management:
A. Inventory Forecasting & Demand Planning
Our team of experts will proactively monitor account health by tracking key performance indicators such as order defect rate, cancellation rate, late shipment rate, and customer feedback to prevent any selling restrictions or account suspensions.
B. Stock Level Optimization
We will manage the upload of all necessary regulatory and compliance documents to the marketplace, ensuring all products in the catalog meet all required safety and legal standards. This is especially crucial for hazardous materials (hazmat) and products requiring material safety data sheets (MSDS).
C. Multi-Channel Fulfillment Integration
In the event of a customer chargeback, we will handle the entire process. We will gather and submit all necessary evidence to demonstrate the validity of the transaction and work diligently to recover the disputed funds.
Advertising on online sales channels is a powerful way to increase visibility, drive sales, and capture new customers, but only if it’s done correctly. Poorly optimized ads can result in wasted budget, low conversion rates, and missed opportunities.
4A. Advertising optimization
ensures that every dollar you spend on ads works as efficiently as possible. By leveraging data-driven strategies, comprehensive analysis, and continuous testing, we ensure that your campaigns consistently deliver the best possible performance, helping you reach your sales targets while maximizing profits. We ensure your ads are always aligned with your business goals.
We manage advertising campaigns on each marketplace to increase product visibility and drive sales. We develop and execute promotional strategies tailored to each platform to maximize sales during key shopping periods.
4B. Amazon PPC Campaign Management
Pay-per-click (PPC) advertising is one of the most effective ways to drive traffic to your product listings. We help you manage and optimize your Amazon PPC campaigns, including Sponsored Products, Sponsored Brands, and Sponsored Display ads. Our PPC management services include: With our expert management, your PPC campaigns will generate consistent, high-quality traffic, maximizing ROI.
A. Keyword Research & Targeting
We conduct in-depth keyword research to identify high-converting keywords that will increase your product's visibility. Our team ensures your ads target the right audience, helping you drive quality traffic.
B. Bid Management
We optimize your bids for maximum efficiency, adjusting them to reflect competition, demand, and profitability. This ensures you’re not overspending while still winning valuable placements.
C. Ongoing Bid Adjustments
Our team continuously monitors bid performance and makes adjustments based on data analysis to improve campaign performance and reduce wasted spend.
Optimize Your Inventory with Expert SKU Research Services
Effective SKU research is the cornerstone of a successful product strategy, allowing you to identify profitable niches, understand customer demand, and select products with high sales potential and low competition. ChannelMAX offers comprehensive SKU research services to help you make data-driven decisions and build a thriving ecommerce business.
We go beyond simply identifying trending products. Our team utilizes a combination of advanced tools, market analysis, and industry expertise to uncover hidden gems and validate product ideas, ensuring you invest in SKUs with the greatest chance of success.
To find the right products, you need a deep understanding of market trends and consumer demand. Our market and demand analysis services provide you with insights into what products are trending and what niches are underserved.
With our market and demand insights, you’ll be equipped to identify profitable products before your competitors
A. Trend Identification
We analyze current online search trends and seasonal demand to identify high-potential SKUs.
B. Product Performance Evaluation
Using historical data and competitor analysis, we assess the sales volume and pricing trends to determine product viability.
C. Niche Discovery
Our team helps you discover profitable niches that have low competition but high demand, helping you carve out your market share.
D. Product Viability Assessment
We assess whether a product has enough demand and low enough competition to make it a viable SKU. We analyze customer reviews, product ratings, and sales data to ensure it’s a solid choice.
Efficient order management is critical for a seamless customer experience and the smooth operation of your ecommerce business. ChannelMAX offers comprehensive order management services designed to streamline your fulfillment process, minimize errors, and maximize customer satisfaction.
We understand the complexities of managing orders across multiple channels and the importance of timely and accurate fulfillment. We manage all your orders from different marketplaces in one centralized system, streamlining order processing and fulfillment.
Our team of experts will implement data-driven strategies to ensure your orders are processed efficiently, from placement to delivery.
Our Order Management Services:
6A. Order Processing & Fulfillment
Outlined below the processes that we take care of
A. Order Verification
Ensuring all received orders are accurate and complete, reducing the risk of errors and delays.
B. Shipping and Delivery
Managing shipping and delivery processes to ensure orders reach customers quickly and in perfect condition.
C. Order Routing
We handle the complexity of routing orders to the most appropriate fulfillment center or warehouse based on factors such as product availability, shipping destination, and delivery time.
D. Multi-Channel Fulfillment (MCF) Integration
If you sell on other platforms in addition to Amazon, we can integrate your order management system to streamline fulfillment across all channels
E. Order Validation
We validate all incoming orders to ensure accuracy and completeness, preventing costly errors and delays.
6B. Shipping & Logistics Management
Outlined below the processes that we take care of
A. Shipping Label Generation
We generate shipping labels quickly and accurately, ensuring compliance with carrier requirements.
B. Tracking & Monitoring
We track shipments in real-time, providing you and your customers with up-to-date information on order status.
C. Carrier Management
We work with multiple shipping carriers to negotiate competitive rates and optimize shipping costs.
D. Delivery Exception Management
We proactively identify and address any delivery exceptions, such as address errors or shipping delays, to minimize customer frustration.
6C. Returns & Refunds Management
Outlined below the processes that we take care of
A. Returns Processing
We manage customer returns efficiently, adhering to various return policies and ensuring timely processing of refunds.
B. Return Authorization
We generate return authorizations and provide customers with clear instructions on how to return products.
C. Return Tracking
We track returned items to ensure they are received and processed promptly.
D. Refund Processing
We process refunds quickly and accurately, maintaining customer satisfaction and minimizing disputes.
6D. Customer Service Integration
Outlined below the processes that we take care of
A. Customer Inquiry Management
We will work with your ticketing system to address customer inquiries.
B. Proactive Communication
We proactively communicate with your customers about order status updates, shipping information, and potential delays.
C. Customer Issue Resolution
We efficiently resolve customer issues related to orders, returns, and refunds, ensuring a positive customer experience.
We specialize in providing high-quality, efficient customer support through emails, tickets, and other non-voice channels to ensure a seamless and satisfying customer experience. Our team is well-equipped to handle several aspects of non-voice customer support. We stay updated with the latest trends and best practices, ensuring your customers receive top-notch service.
We provide customer support across all your sales channels, responding to inquiries, resolving issues, and building positive customer relationships.
Our services include:
A. Response Management
Managing and responding to customer emails promptly and professionally, adhering to marketplace specific SLAs.
B. Follow-Up Communication
Ensuring timely follow-up communication to keep customers informed about the status of their inquiries
C. Priority Handling
Prioritizing and escalating urgent issues to ensure timely resolution.
D. Ticketing System Management
A ticketing system helps organize and manage customer support requests efficiently. Including Creating and managing support tickets to ensure all customer inquiries are tracked and resolved. Our team is experienced in a number of popular ticketing systems like ZenDesk, HelpScout, eDesk, Freshdesk, etc. However, we will adapt to using your preferred ticketing system
E. Policy Compliance
We ensure all communication with customers through the marketplace messaging complies with specific marketplace's guidelines and best practices.
Effective communication with vendors is crucial for maintaining a seamless supply chain, ensuring product availability, and meeting customer demands. By establishing clear and consistent communication channels, you can resolve issues quickly, negotiate better terms, and build strong relationships with your vendors. Our Vendor Communication services provide the expertise and support you need to enhance your vendor interactions and drive your ecommerce business's success.
Our Order Management Services:
8A. Order Placement, Communication & Tracking
A. Regular Communication
We maintain regular communication with your vendors. We will follow-up with them to obtain status of POs, Back-orders, Price Lists and any other relevant information
B. Purchase Order Management
We will manage the purchase orders(POs) sent to your vendors, ensuring accuracy and clarity. We will also match POs to invoices and receipts.
C. Expediting & Problem Resolution
We proactively identify and address any potential delays or issues with your orders, working with your vendors to find timely solutions.
D. Issue Escalation & Resolution
We act as your point of contact for any issues or concerns related to your vendors, escalating problems as needed and working towards effective resolutions.
8B. Logistics & Shipping Coordination
A. Order Tracking & Updates
We track your orders in real-time, providing you with updates on production progress, shipping schedules, and estimated delivery times.
B. Shipping Scheduling & Coordination
We coordinate shipping schedules with your vendors, ensuring timely pickup and delivery of your products.
C. Documentation Management
We manage all necessary shipping documentation, including invoices, and packing lists.
We understand the complexities of managing a successful Amazon business, and we help simplify and streamline your Fulfillment by Amazon (FBA) journey.
9A. FBA Inventory Management
By optimizing your FBA inventory, we help you maintain healthy cash flow, minimize storage fees, and increase your chances of winning the Buy Box.
A. Inventory Forecasting
We analyze your sales data and predict future demand to ensure that you have enough stock at Amazon’s fulfillment centers.
B. Real-Time Monitoring
Our team monitors your inventory levels in real time, helping you adjust to changes in demand and market conditions quickly.
9B. FBA Shipment Creation & Management
Setting up and managing shipments to Amazon's fulfillment centers can be tedious. We handle the entire process of preparing and sending your inventory to Amazon so that you can focus on other aspects of your business. We take care of the details, ensuring your shipments arrive at the right place at the right time, keeping your operations running smoothly.
A. Shipment Creation
We create shipments to Amazon’s fulfillment centers based on your inventory needs, ensuring the correct quantities and products are sent.
B. Shipping Label Generation
We generate the necessary shipping labels and packaging guidelines to ensure compliance with Amazon’s requirements.
C. Carrier Coordination
We coordinate with carriers to ensure your products are shipped efficiently and reach Amazon’s fulfillment centers on time.
D. Shipment Tracking
We track the status of your shipments to ensure timely delivery to Amazon, providing you with real-time updates.
9C. Amazon FBA Fee Management & Cost Optimization
Amazon FBA comes with various fees, including storage, fulfillment, and removal fees. Our team works with you to minimize these fees through efficient inventory management, shipment optimization, and cost-saving strategies. With our fee management services, we help you maximize your margins and ensure that FBA remains a cost-effective solution for your business.
A. Fee Structure Analysis
We help you understand the breakdown of Amazon’s FBA fees and identify areas where you can save money, such as reducing long-term storage fees or optimizing shipment sizes.
B. Storage Fee Reduction
By monitoring your inventory levels, we ensure that your products don’t stay in Amazon’s warehouse longer than necessary, reducing unnecessary long-term storage fees.
C. Multi-Channel Fulfillment (MCF)
If you're selling across multiple platforms, we can help you set up Amazon's Multi-Channel Fulfillment service to streamline your order processing and cut fulfillment costs across all channels.
D. FBA Performance Metrics
We analyze your FBA performance metrics (e.g., Order Defect Rate, Late Shipment Rate) and offer strategies to maintain excellent seller health and reduce penalty fees.
9D. FBA Performance Monitoring & Reporting To succeed in Amazon FBA, it’s important to continually monitor your business performance and make data-driven decisions. Our team provides regular reports and performance analysis to track the key metrics that matter most to your success. With regular, detailed reporting, we empower you to optimize your Amazon FBA operations for long-term success.
A. FBA Health Dashboard
We provide you with a comprehensive dashboard to monitor your FBA account health, including metrics such as inventory performance, fulfillment performance, and customer satisfaction.
B. Sales Analytics & Insights
We analyze your sales data to identify trends, opportunities for growth, and areas that need improvement, enabling you to make informed decisions.
C. Inventory Turnover Reports
We track your inventory turnover and provide you with actionable insights to reduce overstock and improve cash flow.
We specialize in providing high-quality, efficient customer support through emails, tickets, and other non-voice channels to ensure a seamless and satisfying customer experience. Our team is well-equipped to handle several aspects of non-voice customer support. We stay updated with the latest trends and best practices, ensuring your customers receive top-notch service.
We provide customer support across all your sales channels, responding to inquiries, resolving issues, and building positive customer relationships.
Our services include:
A. Marketplace Expertise
With years of experience across major eCommerce marketplaces, our team is equipped with in-depth knowledge of platform-specific rules, algorithms, and best practices. We understand what works and what doesn’t, and we’re committed to driving results. Count on us for consistent and dependable support.
B. Custom Solutions for Your Business
Every seller is unique. We offer personalized strategies that align with your brand’s goals, product type, and target market. From product listing optimization to advertising management, we provide solutions that are tailored to your specific needs.
C. Time-Saving Services
Running a successful eCommerce business requires countless hours of effort. Let us handle the time-consuming tasks like inventory management, pricing strategy, order fulfillment, and customer support, so you can focus on growing your business.
D. Data-Driven Results
We use cutting-edge analytics to track performance and uncover insights that fuel growth. Our data-driven approach ensures you make informed decisions that increase your ROI. Our goal is to help you achieve tangible results and grow your business.